Shipping

ZOIC PalaeoTech ship both nationally (UK) and internationally. 

Orders are typically processed within 2-3 working days. If we are experiencing a high volume of orders, shipments may be a little delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We pay great attention to packaging our products safely for transportation. 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Domestic (UK Mainland)

Shipping charges will be calculated and displayed at checkout. 

For domestic shipments, we utilise We utilise Royal Mail, DHL, DPD, Parcelforce and Hermes depending on the size, value and weight of the items in the order. If you would prefer we use a certain carrier, please contact us on info@zoicpalaeotech.co.uk.

Transit time is typically 2-5 working days depending on the carrier. If delays are to be expected (currently with T-Shirts), you will find the details on the product page. 

Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Upon dispatch, customers will receive a tracking number, where applicable, from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us on info@zoicpalaeotech.co.uk with next steps.

Parcel Lost in Transit: If the package becomes lost by the courier or postal service please contact us immediately on info@zoicpalaeotech.co.uk so the issue can be dealt with a promptly as possible. Each case will be looked at individually. 

Collection

If you would prefer to collect your order from us near Sherborne, Dorset or at one of our upcoming shows, please let us know your order via email so that we can arrange a suitable time and date and give you some directions. For our safety and yours, we will be maintaining 2m social distancing and conducting exchanges outdoors - we ask you to respect this. 

International

Currently we are set up for shipping the following countries via the Checkout. Please be aware that where applicable and outside of the UK and EU, you may be charged import duties and taxes in the country of delivery.

Europe: Austria, Belgium, Czechia, Denmark, Finland, Germany, Greece, Hungary, Ireland (Republic), Isle of Man (UK Offshore), Italy, Netherlands, Northern Ireland (UK Offshore), Portugal, Romania, Russia, Spain, Sweden, Switzerland. 

Rest of World: USA, Canada, Australia, New Zealand, China, Hong Kong, South Africa.

If your country is not listed here, please contact us on info@zoicpalaeotech.co.uk with your order and we'll put together a custom quote for you. The countries we have set up automated shipping for are those from which we receive the most website traffic and enquiries. 

Transit time is typically 2-22 working days depending on the carrier and destination. If delays are to be expected (currently with T-Shirts), you will find the details on the product page. For a more accurate estimate on timings, please contact us on info@zoicpalaeotech.co.uk. European shipments are dramatically quicker than rest-of-world shipments.

Carriers utilised

For some international shipping, please note that this package will be transferred to your NATIONAL POSTAL SERVICE or a THIRD PARTY COURIER. This can be a variable experience. Please contact us via email on info@zoicpalaeotech.co.uk with your order if you would prefer a quote from a different courier that operates in the UK and the country of delivery.

Shipping Rates

Our shipping rates are checked and updated frequently. Should we find that when it comes to booking your shipment that the price varies from what we have charged you, we will either issue a partial refund or, should shipping be more expensive, we will contact you with a quote for the difference. Should you decline this quote, we will send you a full refund for your order.

Importing Goods

When ordering outside of the UK, the recipient is wholly responsible for assuring the product can be legally imported to the destination country

There are some products that we do not ship internationally, such as flammable liquids (e.g. acetone/ethyl alcohol) and air compressors. Air compressors are bulky items that would, in most cases, be prohibitively expensive to ship. If you are purchasing one of our fossil preparation tools, we are more than happy to help you find a suitable alternative in your home country that won't cost you an arm and a leg in shipping! 

Customs, Duties and Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. ZOIC PalaeoTech has no control over these charges, nor can ZOIC PalaeoTech predict what they may be.

Customs, duties, and taxes are non-refundable so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

      • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
      • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Upon dispatch, customers will receive a tracking number, where applicable, from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us on info@zoicpalaeotech.co.uk with next steps.

Parcel Lost in Transit: If the package becomes lost by the courier or postal service please contact us immediately on info@zoicpalaeotech.co.uk so the issue can be dealt with a promptly as possible. Each case will be looked at individually. 

Parcel Forwarding Services

If you use a parcel forwarding service, ZOIC PalaeoTech consider the address to which we send the parcel as the final delivery address. Should your items be damaged or lost in transit after reaching the HQ of the parcel forwarding service in the UK, please take this issue up with the provider of the forwarding service.